So, I had quite a few positive responses to the post about my customer service job. Well, last week was just absolutely crazy. I thought I would share these with you!
Customer: "Do you have employees that you can send to me?"
Me "I'm sorry, I don't think I understand."
Customer "I need to hire a few different employees"
Me "Oh, I see, I am sorry sir, but that isn't what we do. Our company blah de blah blah's"
Customer "then can you transfer me to your office in New York? Maybe they will do it."
Uuuuhhhh....I did verify he knew who we were.....and that we only had one office......but apparently we magically made one in New York, too!"
In this conversation, the lady was trying to get out of paying. I was trying to understand....
Me "so you didn't receive an invoice?"
Her "No, and since I didn't receive it, I refuse to pay the $135.00"
Me "And where did you come up with that amount, ma'am?"
Her "It is right here in the invoice you sent me!"
hee hee hee. Those mommy-deduction skills come in handy in more places than home!
Customer "you sent me product abc, but I wanted product xyz."
Me "I am so sorry about that, let me look into that for you, what is your invoice number."
Customer "I don't have it. I ordered the product four years ago. This is just the first chance I have had to call."
Wow. I know that I procrastinate, but she should get an award for this one.
And the absolute worst....and please never do this.....
me "can you spell your name for me please?" (praying that the sound I hear in the background is a running faucet of some sort.)
customer "oh yeah, hold on just a sec though." (and the toilet flushes)
EWWWWWWW! You obviously knew you had to go before you called me. There is just some multi-tasking that should NOT be done!
8 of you are the "cool kids":
lmao! i've gotten the toilet calls before! gross.
i worked at a bakery when i was in high school/college, and a guy tried to return a cake that he had purchased 2 WEEKS earlier-because he didn't like it. doo-fus.
you must keep these coming...i love a good chuckle in the morning ;o)
Vicki those were so cute. I love the invoice one.
Good luck with your customers. You'll need it.
Those are funny. Too bad they aren't all like that. You probably get some doosies that are bad and mean, too.
There's a moon on my blog today.
Dooouuuches! I swear!
Crazy people!
You are one heck of a woman for doing a customer service job! Kind of funny some of the responses though. I hate to argue with people though, so I probably wouldn't do well.
They called you from the toilet????
I can't believe the 4 years later call. Actually I can. :(
Using the bathroom and talking to customer service?! Not cool! The least the person could have done was put the phone on mute!
OMG I love the invoice one. And I can't believe someone called you from the toilet!
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